Privacy policy

Effective Date: 20-04-2024

At Zongee, we value your trust and respect your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us.

1. Information We Collect

We collect the following data when you browse or shop on our website:

  • Full name
  • Shipping and billing address
  • Phone number
  • Email address
  • Payment details (processed securely via trusted gateways)
  • Order and transaction history
  • Device, browser, and location info (via cookies)

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Send order updates via email or WhatsApp
  • Respond to your queries and support requests
  • Improve website experience and product recommendations
  • Prevent fraud or misuse

We never sell your personal data to third parties.

3. Communications

We may contact you via:

  • Email
  • WhatsApp
  • Instagram

Only to share updates about your orders, returns, and occasional product launches or offers. You can opt out of marketing messages anytime.

4. Data Security

We use secure servers, SSL encryption, and trusted payment gateways to protect your data. Only authorized team members have access to customer records.

5. Cookies

Our website uses cookies to:

  • Store items in your cart
  • Save your login/session preferences
  • Track site traffic for improvements

You can disable cookies from your browser settings if you prefer.

6. Third-Party Services

We may use third-party tools for:

  • Payment processing (e.g., Razorpay, Paytm)
  • Website analytics (e.g., Google Analytics)
  • Order fulfillment or logistics

These providers only receive limited data needed for their specific tasks.

7. Your Rights

You can request:

  • To view the data we hold
  • To correct any errors
  • To delete your data (unless required for legal or transactional purposes)

To request any changes, contact us at:

8. Policy Updates

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date.

By using our website, you agree to the terms of this Privacy Policy.
Thank you for choosing Zongee.